Frequently Asked Questions
Below are some of the most common questions we are asked at Miller Roofing. If your particular question is not addressed, or you are not quite satisfied with a given answer, then please e-mail us. We check and respond to e-mail daily. And, of course, you are always welcome to give us a call with your questions. For a list of common roofing terms, click here.
Q: Is removing my old roof required?
A: Not always, but it is usually best. Primarily, it aids in assessing the condition of the roof's substructure. It is not uncommon for us to find hidden dry rot or pest infestation at the time of tear off. With the roof removed, these problems can be addressed right at the source. Please note that any irregularities in the existing roof will more than likely show through new roofing. With some types of roofing, local building codes limit the number of layers allowed.
Q: Can I have my roof done in the winter or during bad weather?
A: Miller Roofing does roofing all year round. It usually only takes 3-6 hours to actually tear off the existing roof and apply water tight felt paper. Start to finish, a roof is usually completed in 2-3 days. The new roof itself can often be installed during inclement weather.
Q: Are your estimates free and how long are they valid?
A: Estimates are free for re-roof estimates and they are good for 15 days. Past 15 days it is best to call us and ask if a re-estimate is needed. Often an estimate will be good beyond 15 days but this depends on material costs. You are welcome to call for an appointment, an estimate, or complete our convenient on-line estimate request form.
A: $100.00 charge for leak evaluations and estimate for repair; if a contract is signed at the time that our estimator makes the evaluation in writing there is no charge for the evaluation.
Q: My roof is pretty flat, what are my options?
A: We consider a "flat" roof to be a pitch of 3/12 or less. There are methods available to apply standard roofing to lower pitches. Special waterproofing underlayments may be applied or maybe a PVC ( Poly Vinyl Chloride ) roofing or a metal roofing would suit your needs. At some point it is best to go with a roofing system designed for completely flat surfaces. After assessing your situation we would be more than happy to advise you on the best options.
Q: I have always had a moss problem. What can I do to treat or solve this problem?
A: Moss is an all too common problem in this area. To remove existing moss you have a couple of options: sweeping the moss off directly or using a "moss killing agent." The latter method usually involves sprinkling a powder over the problem areas which dries out the moss. It is best to keep on top of this problem with annual cleanings. If you prefer, there are professional companies listed in the yellow pages under Moss Control. To aid in keeping the moss from returning, a strip of zinc metal can be applied to the ridgelines of the roof at the time of re-roofing.
There are special composition shingles available for installation made with "algae inhibitors" impregnated into the material to retard the growth of moss for many years.
Q. What sort of warranty do you carry?
A: Miller Roofing's labor warranty is for a minimum of one (1) years minimum. However, we now offer 5 and 10 years workmanship warranties on certain qualifying roofs. A roofing materials warranty is only as good as its manufacturer. Some manufacturers have an up front warranty for the first through the fifth year. They will pay for labor and materials to replace any defective shingles. The roof must be installed to a manufacturers specifications to qualify for the warranty. Please note that most warranties are NOT transferable to new owners. Our Miller Roofing 5 and 10 Year Workmanship Warranties are transferable to new property owners with a simple transfer fee and Signatures on the Addendum for Warranty Transfer.
Q: I am planning to have my home re-roofed soon but am very concerned about my landscaping being damaged. What assurances do you have for these concerns?
A: Miller Roofing has developed techniques for keeping your plants and shrubs covered to keep debris to a minimum. We understand your concerns and we take great pride in leaving your property and landscaping in pristine condition.
Q: What is the difference between a fiberglass laminate and 3-tab shingles?
A: A laminate is composed of two shingle strips glued together in a way that creates a random appearance. They are rated for 25, 30, 40 and 50 years depending on the quality and thickness. The weight per square is much greater than a 3-tab type. The 3-tab shingle is a one layer, flat shingle. It has vertical keyways (slots) across it to create its pattern. It is available in 25 and 30 year ratings.
Q: My roof seems to be leaking and it is NOT raining. Why?
A: Condensation is most likely your problem. Vaulted ceilings are prone to this problem and may need to be vented, if possible, at the ridge and eaves. A moist crawl space can produce 20 gallons of water vapor per 1000 square feet and should be covered with 6-mil visqueen. Also, plants, bath fans, and other humid items all contribute to condensation problems. Another possibility could be plumbing leaks from toilets or sinks and the piping that connects to them.
Q: I would like to pressure wash my shake roof. Any advice?
A: The end result depends on the age, workmanship and quality of cedar used and the power and skill of the washer. We often see shake roofs that have been improperly pressure washed, causing unnecessary damage and resulting in leak problems the following rainy season. If a roof is older, it should be carefully assessed to see if pressure washing or replacement would be most cost effective.
